Height Of Customer Care: Food Delivery App Tells Customer ‘Maa Kasam’ He’ll Get His Refund

Height Of Customer Care: Food Delivery App Tells Customer ‘Maa Kasam’ He’ll Get His Refund

No matter how many promises people make on a daily basis, we still have trust issues. Why? Because not everyone is as dedicated and committed as the Zomato’s customer care team is, when it comes to building trust. Every foodie will relate to me when I say that we take our food delivery orders very seriously, more than anything else in life. So, it definitely is a huge deal if something goes wrong with it, especially when our money is hanging in the middle of the process. Recently, something similar happened to this guy who ordered food online and something went wrong with it. So, as expected, he contacted the customer care team and the conversation he had with one of the executives, is now making the internet laugh their hearts out. This picture was shared on Reddit. In order to ensure that he will get his money back, he asked the Zomato guy to swear on his mother’s life, which we desi kids remember as ‘Maa Kasam’. He said, “Maa kasam khao” and the guy happily obliged. Seriously, we don’t know when was the last time we used ‘Maa Kasam’ to believe someone’s words. Honestly, this is the level of commitment that we need in our lives. A reddit user translated the conversation. Here it is. Zomato:

You’ll have to place a new order, sir. OP: What about the money I paid? Zomato: It will be refunded to you in 4-5 business days. OP: What if it doesn’t happen? Zomato: It will sir, don’t worry. OP: Mother promise? Zomato: Mother promise. OP: Thanks. Ireceived it. Back in 2016, Pankaj Chaddah, the co-founder of Zomato, shared screenshots of a conversation a Zomato user had with an executive and it was downright hilarious! Have a look: A few months back Zomato came under fire for a video that exposed a delivery executive eating from the boxes of food he was supposed to deliver. Zomato immediately issued a statement condemning food-tampering and stating that the concerned person has been fired. They also promised to implement tamper-proof packaging so that such incidents are not repeated. “We have found that the video was shot in Madurai; the person in the video is a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgement, have taken him off the platform,” read the Zomato statement. Zomato also called this incident a ‘highly unusual and a rare case’, “We would like to iterate that given our multiple communication channels with users, who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders, this is highly unusual and a rare case.

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